FAQ

DAMAGED MERCHANDISE: IF AN ORDER IS SHIPPED TRUCK FREIGHT: you are required to open the box and inspect the merchandise before signing the delivery receipt. Both the shipper and the freight company assume no responsibility for damage that is not noted on delivery receipt! DAMAGED MERCHANDISE SHIPPED UPS must be reported to your local UPS terminal. UPS will pick up the damaged package and ship it back to us. You must phone our toll free number and report the damage to our sales department as soon as you have contacted UPS so that we can expedite your replacement order.

If the Customer cancels any order after confirmation but before shipment, the Company will charge a minimum restocking fee equal to ten percent (10%) of the total order value. The restocking fee will be deducted from any refund due to the Customer. This restocking fee is intended to cover administrative, handling, and processing costs associated with order cancellation. The restocking fee will not apply if the order is canceled solely due to the Company’s failure to deliver in accordance with the agreed terms.